Maxine went above and beyond to visit me, late into the evening, as I was in such discomfort from a build up of wax. Maxine took a medical history to check was suitable for treatment and explained what she was doing. We discussed the two treatments. My ears now feel amazing.I was given aftercare advice and reassured to call again if I had any problems. Maxine made me feel relaxed and I would highly recommend her. – Jo